Document Actions
Technical Trainer
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Skill Requirements:
- Designs, develops, and edits product documentation including product release bulletins, user guides, online help, functional specifications, and technical specifications for a variety of technical and non-technical audiences.
- Develop on-line training materials for end users, sales, and marketing.
- Coordinates graphics for all documentation
- Work closely with a cross-functional team (UI design, developers, marketing, and product management), eliciting business requirements, drafting functional specifications, aiding in design documentation and UI mock-ups.
- Maintains version control on documents.
- Thoroughly understand products through product use, interviewing developers, marketing and sales team members.
- Recommends content, fixes, improvements, functionality, and features for products.
- Apply an understanding of the inherent limitations of existing tools and technologies and, when faced with conflicting or impractical business requirements suggests appropriate trade-offs consistent with the overall business strategy.
- The ability to collaborate with peers in engineering and marketing as part of a development team, and to thrive in a challenging, fast-paced environment.
- Management of assigned software development projects.
The ideal candidate for this position should have the following:
- Able to recognize and implement documentation needs as they arise and to quickly assimilate new technologies.
- Ability to write clearly and succinctly about technical concepts.
- Develop technically accurate documentation that is consistent across subject areas.
- Understanding of the software development cycle and ability to coordinate and manage projects.
- 3+ years experience with the software development cycle: product specification, design, implementation, qa, release.
- Experience working with product management in creating intuitive and cutting edge Web 2.0 interfaces.
- Must be experienced user of MS Word, Visio, PowerPoint, Excel, and SnagIt (or other screen capture / image edit program)
- Knowledge of HTML, PHP, XML, a plus.
- Bachelors in a related field, or equivalent experience.
- Perform all tasks with an awareness of business requirements and timelines.